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  1. Cryptonomic
  2. FAQ

FAQ

  • We’re currently experiencing network issues. 
Your assets are safe but you may not be able to see an updated transaction history. Please check back later while we work on a fix.
  • We’re currently experiencing network issues. Your assets are safe but you may not be able to complete new transactions.
  • The NFT gallery and dapp interactions are unavailable
  • Why am I getting a "contract.balance_too_low" or "contract balance too low" error?
  • What does the "It seems the Conseil server is not sync with the Tezos network." error message mean?
  • How do I export my wallet transactions?
  • I don't have my wallet file or password, can I still access my account?
  • How do I migrate my funds from Tezbox to Galleon?
  • Why am I unable to type my full seed phrase?
  • Why do I see a "this contract does not exist" message when trying to send funds?
  • I’m having issues installing Galleon on Ubuntu. What should I do?
  • I already funds in an existing account. Can I import them to Galleon?
  • I am unable to connect my Ledger device to Galleon. What should I do?
  • How do I know I’m running the latest version of the wallet?
  • My transaction is stuck pending. What should I do?
  • What version of the wallet are currently supported?
  • How can I invoke an existing contract using Galleon?
  • How can I deploy a smart contract using Galleon?
  • I’m unable to withdraw tez from my delegated kt account to my manager account. Is there something wrong?
  • Can I change the baker that I am delegated to?
  • How can I increase the amount of tez that I am delegating to a baker?
  • How can I transfer the funds that I’ve delegated back to my manager account?
  • How can I delegate tez to a baker?
  • How can I send xtz to someone? What fee should I use?
  • I’m getting a message that says the account I’m trying to send xtz to doesn't exist. Am I doing something wrong?
  • I keep getting an error saying “Something’s wrong with our servers” What should I do?
  • My wallet gets stuck on the “retrieving account” when I log in. What should I do?
  • Can I connect to testnets with Galleon?
  • How can I import my fundraiser account with Galleon?
  • Can I manage multiple accounts with Galleon?
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